Terms & Conditions

GENERAL TERMS AND CONDITIONS

Ram Naryan Pty Ltd ABN 76 670 898 094 | ACN 670 898 094

Trading as Affordable Chauffeur Services, Affordable Limo Services and Affordable Wine Tours

Important: By making a booking, paying a deposit or invoice, or using our website or services, you agree to these Terms and Conditions. These Terms apply to all bookings unless otherwise agreed in writing.

All prices are in Australian dollars (AUD) and inclusive of GST unless stated otherwise.

1. Definitions

Client, Customer, You or Your means the person, company or other entity making the booking and includes any passenger, guest, representative or person travelling under that booking.

Booking means any confirmed reservation made by phone, email, website, online platform, message, invoice acceptance or any other method accepted by the Service Provider.

Services means chauffeured transport, wine tour services, transfer services, event transport, airport transfers and any related services supplied by the Service Provider.

2. Bookings and Acceptance

Bookings may be made by phone, email, website, online platform or any other approved method.

A booking is not confirmed until we issue a written confirmation, quote acceptance, invoice, or otherwise confirm availability in writing.

By making a booking, you confirm that you are authorized to accept these Terms on your own behalf and on behalf of all passengers included in the booking.

You must provide accurate booking details, pickup and drop-off details, passenger details, flight details where relevant, and a valid contact number.

3. Quotes, Pricing and Invoices

Quotes are subject to vehicle availability and are valid for thirty (30) days unless a shorter period is stated on the quote.

Quoted prices may include only the items specifically stated in the quote or invoice. Additional charges may apply for parking, airport access, tolls, government levies, waiting time, route changes, extra stops, overtime, cleaning, damage, or other agreed costs.

For South Australian chauffeur and point-to-point services, fares are not regulated taxi fares and are determined by the agreed quote, invoice, hourly rate, transfer rate, package rate or other agreed pricing before the journey begins.

Any applicable point-to-point levy, airport fee, toll or parking charge may be included in the quote or charged separately if disclosed before confirmation.

4. Deposits and Payment

A deposit of $100, or such other amount stated on the quote or invoice, may be required to secure a booking date.

Unless otherwise agreed in writing, full payment must be received before the service commences.

We may accept payment by bank transfer, cash, credit card, debit card, Square invoice or any other approved method.

Card payments may attract a processing surcharge up to our actual cost of acceptance for that card type. The current rate for Square payments is generally 2.25%, however the applicable rate may change if our payment provider charges change. We will not charge an excessive surcharge and will ensure any surcharge does not exceed our average cost of acceptance for that card type, in line with Australian payment surcharge laws.

5. Refunds and Processing Fees

Where a refund is payable under these Terms, the refund will be processed to the original payment method unless otherwise required by law or agreed by us in writing.

If the original payment was made by credit card, debit card, Square invoice or another card-based payment platform, and you cancel for reasons not related to our failure to comply with the Australian Consumer Law, we may retain or deduct the actual non-refunded processing fee charged to us for that transaction, provided this was clearly disclosed before you paid and is permitted by law.

Where we are required to provide a refund because we have failed to comply with the Australian Consumer Law (for example, where there is a major failure in the services), we will refund any surcharge or card processing fee together with the main charge, to the extent required by law.

6. Waiting Time - Non-Airport Bookings

A complimentary waiting period of fifteen (15) minutes applies to non-airport bookings.

After the complimentary waiting period, waiting time for standard vehicles is charged at $20.00 per fifteen (15) minute block or part thereof, being equivalent to $80 per hour.

Where the booking involves a premium, luxury, executive, special-event, larger-capacity or otherwise higher rated vehicle or service category, a higher waiting rate may apply if stated on the quote, invoice, website, booking confirmation or otherwise disclosed before confirmation or approval of the variation.

If the booking is changed to a different vehicle category or service level, or if a substitute higher-category vehicle is requested or accepted, the applicable waiting rate for that category may apply from the time of that change.

7. Airport Transfers and Waiting Time

For airport pickups, we monitor the flight number provided by you. Waiting time is calculated from the actual flight landing time, not the originally scheduled time.

Complimentary airport waiting time is thirty (30) minutes for domestic arrivals and sixty (60) minutes for international arrivals, unless a different period is stated on the quote or booking confirmation.

After the complimentary airport waiting period, waiting time for standard vehicles is charged at $20.00 per fifteen (15) minute block or part thereof, being equivalent to $80 per hour.

Where the booking involves a premium, luxury, executive, special-event, larger-capacity or otherwise higher-rated vehicle or service category, a higher airport waiting rate may apply if stated on the quote, invoice, website, booking confirmation or otherwise disclosed before confirmation or approval of the variation.

8. Time Extensions and Additional Time

Any request to extend the booking duration is subject to vehicle and chauffeur availability.

Approved extensions are charged at the applicable hourly rate for the booked vehicle or service category as stated on the quote, invoice, website or booking confirmation, or otherwise as disclosed at the time the extension is approved. If no specific extension rate is stated, a minimum rate of $80 per hour applies, charged in fifteen (15) minute blocks or part thereof.

On-the-day additional charges are payable immediately or may be charged to the card on file, issued by invoice, or otherwise recovered through an approved payment method.

9. Amendments and Last-Minute Changes

Any change to dates, times, routes, pickup location, drop-off location, number of passengers, luggage, vehicle requirements, service duration or service type is subject to availability and approval.

Changes requested within forty-eight (48) hours of the scheduled service may be treated as a cancellation of the original booking and a new booking request, and may incur additional charges if they increase costs, require reallocation of vehicles or chauffeurs, or materially change the agreed service.

A request to change the service date or materially reschedule a booking may be treated by us as a cancellation of the original booking and a new booking request, unless we agree otherwise in writing.

If we agree to move or reschedule a booking, any cancellation fee, administration cost, price difference or other cost already incurred in relation to the original booking may still apply, subject to the Australian Consumer Law.

Where a customer extends, varies, reschedules or postpones a booking and later cancels, the cancellation charge may be assessed by reference to the original booking, the most recent confirmed booking details, and any costs, vehicle allocation commitments or lost booking opportunities reasonably incurred by us as a result of the change history, to the extent permitted by law. We may, in our discretion, acting reasonably, waive or reduce any applicable charges. Any such waiver does not create any entitlement and does not set a precedent.

10. Cancellations and No Shows

10.1 Standard Bookings

More than 48 hours before the scheduled service: no cancellation fee, but any lawful non-refundable processing fee disclosed under clause 5 may be retained where applicable.

24 to 48 hours before the scheduled service: 50% of the total booking value may be charged.

12 to 24 hours before the scheduled service: 75% of the total booking value may be charged.

Less than 12 hours before the scheduled service, driver en route, passenger failure to attend, or no show: 100% of the total booking value may be charged.

Any cancellation fee is intended to reflect our reasonable costs and lost booking opportunities arising from the cancellation, including vehicle allocation, driver scheduling, administration time and any third-party costs that cannot be recovered.

We will not charge a cancellation fee that is higher than our reasonable costs and lost profits from the cancellation, having regard to the time of cancellation and whether we are able to rebook the service, as required under the Australian Consumer Law.

A passenger who fails to attend the agreed pickup point within fifteen (15) minutes after the end of the applicable complimentary waiting period, and who cannot be contacted or does not respond, may be treated as a no show.

10.2 Wedding & Special Events

Wedding, special-event and other long-lead bookings may require a higher deposit, date retainer or different cancellation terms if stated on the quote, invoice or booking confirmation.

For wedding, special-event and other date-sensitive bookings reserved significantly in advance, the booking may involve date blocking, premium vehicle allocation, subcontractor commitments, and loss of other booking opportunities. If stated on the quote, invoice or booking confirmation, separate cancellation terms may apply to those bookings.

10.2a More than 90 days before the scheduled service, any stated booking deposit or date-retainer may be retained.

10.2b 30 to 90 days before the scheduled service, up to 50% of the total booking value may be charged or retained.

10.2c Less than 30 days before the scheduled service, up to 100% of the total booking value may be charged or retained where reasonably necessary having regard to vehicle allocation, third-party commitments and the ability to rebook the date.

Any cancellation fee for wedding, special-event or other date-sensitive bookings is intended to reflect our reasonable costs and loss arising from the cancellation, including date blocking, premium vehicle allocation, subcontractor commitments, administration time and any other costs that cannot be recovered. We will not charge a cancellation fee that is higher than our reasonable costs and lost profits from the cancellation, having regard to the time of cancellation and whether we are able to rebook the date or service.

Nothing in this clause limits any right or remedy available under the Australian Consumer Law where it cannot lawfully be excluded.

11. Vehicle Allocation and Subcontracting

Vehicle type is subject to availability.

If the booked vehicle becomes unavailable for reasons outside our reasonable control, we may provide a substitute vehicle of similar or better standard where reasonably practicable.

We may use suitably licensed, accredited and insured subcontractors to perform all or part of the Services.

Vehicles displayed on our website, social media, marketing materials or quotations may include vehicles owned or directly operated by us and vehicles supplied through approved subcontractors, affiliates or service partners.

Photographs and vehicle descriptions are for general illustration unless a specific vehicle is expressly confirmed in writing. If a requested vehicle is not owned or directly operated by us, we may arrange that vehicle or a comparable substitute through an approved service partner, subject to availability and applicable law.

12. Passenger Conduct, Capacity, Damage and Cleaning

Passengers must comply with all lawful directions given by the chauffeur, including seatbelt requirements and reasonable safety directions.

Vehicles must not exceed legal seating or luggage capacity. It is your responsibility to book a suitable vehicle for the number of passengers and luggage items.

Smoking, vaping, illegal substances and unsafe conduct are strictly prohibited in our vehicles.

Food and beverages other than water are not permitted unless approved by us in writing.

You are responsible for any loss, damage, excessive soiling, spillage, vomiting, breakage or other cleaning or repair costs caused by you or any passenger under your booking.

A cleaning fee may be charged where reasonably incurred due to damage, soiling, spillage, vomiting or similar, based on the reasonable cost of cleaning, repair and any vehicle downtime. As a guide, a minimum charge of $295 may apply for significant cleaning, with higher charges where our actual costs are greater. We will provide an itemized breakdown of any such charges on request.

13. Refusal, Suspension or Termination of Service

We may refuse, suspend or terminate the Services if a passenger is intoxicated, abusive, violent, unsafe, carrying illegal items, exceeds vehicle capacity, or otherwise creates a risk to the chauffeur, vehicle, other passengers or the public.

Where service is refused or terminated for passenger misconduct, no refund is payable for the unused portion of the booking except to the extent required by law.

14. Unforeseen Circumstances

While every effort is made to provide the Services as scheduled, we are not liable for delay, interruption or inability to perform the Services to the extent caused by circumstances beyond our reasonable control.

These circumstances may include traffic congestion, road closures, accidents, security incidents, government directions, extreme weather, fire, flood, natural disasters, industrial action, supplier failure, airport disruption, public events, illness, mechanical breakdown or any other event outside our reasonable control.

If an unforeseen circumstance occurs, we may provide a reasonable substitute vehicle or chauffeur, amend the booking time, suspend the service, or cancel the affected part of the service where reasonably necessary. Nothing in this clause limits any right or remedy available under the Australian Consumer Law where it cannot lawfully be excluded.

15. Lost Property

We will make reasonable efforts to return lost property left in a vehicle where practicable.

Lost property may be retained, stored or disposed of in accordance with applicable law and operational requirements.

Return or delivery of lost property may attract a reasonable handling, postage, delivery or administration fee.

16. Chargebacks and Payment Disputes

If you dispute a payment, you agree to first contact us and give us a reasonable opportunity to resolve the issue before initiating a chargeback, unless immediate escalation is required by law or card scheme rules.

We may provide quotes, invoices, booking records, GPS data, driver logs, communications and signed or electronic records to payment processors or financial institutions in order to respond to any dispute or chargeback.

Where a chargeback or payment dispute is resolved in our favor, you must reimburse any reasonable recovery costs, bank fees, merchant fees or administrative costs actually incurred by us.

17. Privacy and Use of Information

We collect, hold, use and disclose personal information only as reasonably necessary to provide the Services, operate our business, process payments, respond to incidents or complaints, comply with legal obligations, or as otherwise permitted by law.

We may disclose necessary information to chauffeurs, subcontractors, payment processors, insurers, claims handlers, legal advisers, regulators or authorities where reasonably required for the booking, an incident, a complaint, an insurance matter, a legal requirement or business operations.

We do not use customer photographs, videos or personal information for public marketing or advertising without consent, unless otherwise permitted by law.

18. Liability and Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law where that cannot lawfully be excluded.

These Terms must be read subject to the Australian Consumer Law. If any provision of these Terms would otherwise operate to exclude, restrict or modify a consumer guarantee or remedy that cannot lawfully be excluded, that provision is to be read down or severed to the extent necessary.

Subject to your rights under the Australian Consumer Law and any other law that cannot lawfully be excluded, our liability for a failure in the Services may, where the law permits, be limited to re-supplying the affected Services, paying the reasonable cost of having the affected Services supplied again, or refunding the amount paid for the affected part of the Services.

19. South Australia Transport Compliance

Our services operate exclusively as pre-booked chauffeur services and are not available for rank and hail or street hail work where prohibited by South Australian law.

All services are supplied using appropriately accredited booking services where required by law.

Transport services will be provided using properly licensed, accredited, registered and insured drivers, operators and vehicles, including approved subcontractors where applicable.

Our services are supplied in accordance with applicable Passenger Transport legislation and regulations in South Australia.

20. Governing Law and Website Use

These Terms are governed by the laws of South Australia and the parties submit to the non-exclusive jurisdiction of the courts of South Australia.

These Terms also apply, so far as relevant, to bookings or enquiries made through our website, social media pages, online forms, third-party booking platforms, email or messaging systems.

Any description of services, vehicles, seating capacity, luggage capacity, tours or packages on our website or marketing material is subject to availability, booking details, legal capacity limits, safety requirements and written confirmation.

21. Updates to Terms

We may update these Terms from time to time. The version in force at the time the booking is made or confirmed will apply to that booking unless otherwise agreed in writing.

22. Unfair Terms and Severability

To the extent that any provision of these Terms is found to be unfair, void or unenforceable under the Australian Consumer Law or any other applicable law, that provision will be read down or severed to the extent necessary, and the remainder of these Terms will continue in full force and effect.

Welcome to our website. By continuing to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern the relationship between www.affordablewinetours.com.au and you in relation to your use of this website.

1. Definitions

2. Precondition

A) It is a condition of using Affordable Wine Tours (the Service Provider) for ground transport services that you have reviewed and agree to these Terms and Conditions.
B) These Terms and Conditions may be updated from time to time and the latest version applicable at the time of booking will apply.
C) These Terms constitute a binding agreement between the Client and the Service Provider.

3. Registration & Booking

A) Bookings may be made by phone, email, website, or other approved method.
B) By making a booking, you confirm acceptance of these Terms on your own behalf and on behalf of all passengers included in the booking.
C) You must provide accurate and complete contact details, booking details, and payment information as reasonably required.
D) You must be at least 18 years of age to make a booking, or if booking for a minor, ensure they are accompanied by a responsible adult.

4. Quotations & Invoices

5. Deposits, Payments, Processing Fees & Refunds

A) A deposit of $100, or such other amount specified at the time of booking or on the invoice, is required to secure the booking date.
B) Full payment of the invoiced amount must be made prior to commencement of the Services unless otherwise agreed in writing.
C) Charges may include booking fees, airport parking, tolls, government levies, tastings, meals, waiting time, extensions, or other agreed costs.
D) On-the-Day Card Payments: Any additional payments made on the service day by credit or debit card will incur a 2.25% card processing fee, added to the total payable amount.
E) Refunds: Where a refund is applicable, refunds will be processed in accordance with these Terms and Conditions.
F) Refund Processing Fee: A 2.25% service and processing fee will be deducted from any refundable amount to cover payment gateway and administrative costs, except where a full refund is required under Australian Consumer Law.
G) Refund Method: Refunds will be processed to the original payment method only. Cash refunds are permitted only where the original booking was paid in cash. Refunds will not be made to any other account or payment method.

6. Cash Payments

7. Capacity & Luggage

8. Waiting Time (Non-Airport Services)

9. Airport Transfers – Waiting Time

10. Time Extensions

11. Amendments & Last-Minute Changes

12. Cancellations & No Shows

More than 48 hours’ notice: no cancellation fee (processing fees still apply)
24–48 hours’ notice: 50% of booking value
12–24 hours’ notice: 75% of booking value
Less than 12 hours’ notice, driver en route, or failure to appear: 100% of booking value

13. Vehicle Allocation

14. Conduct, Damage & Cleaning

A) Seat belts must be worn at all times.
B) Smoking and consumption of food are not permitted in vehicles unless approved in writing.
C) The Client is responsible for the conduct of all passengers and any damage caused.
D) A minimum cleaning fee of $295 applies for excessive mess, spillage, or damage, where reasonably incurred, with higher charges where required.

15. Chargebacks & Disputes

A) In the event of a payment dispute or chargeback, the Client agrees to first contact the Service Provider to attempt resolution within a reasonable timeframe.
B) The Service Provider may provide booking records, invoices, GPS logs, and communications to payment providers to contest disputes.
C) Where a chargeback is resolved in favour of the Service Provider, the Client agrees to reimburse any reasonable fees or costs incurred.