Terms & Conditions
Welcome to our website. By continuing to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern the relationship between www.affordablewinetours.com.au and you in relation to your use of this website.
General Terms & Conditions
1. Definitions
- A) We, Us, Our, The Service Provider mean Affordable Wine Tours and all associated companies, staff, subcontractors, and chauffeurs.
- B) Client, Customer, You, Your mean the individual(s), company, or other entity making a reservation and/or any representative, passenger, or guest thereof.
2. Precondition
- A) It is a condition of using Affordable Wine Tours (the Service Provider) for ground transport services that you have reviewed and agree to these Terms and Conditions.
- B) These Terms and Conditions may be updated from time to time and the latest version applicable at the time of booking will apply.
- C) These Terms constitute a binding agreement between the Client and the Service Provider.
3. Registration & Booking
- A) Bookings may be made by phone, email, website, or other approved method.
- B) By making a booking, you confirm acceptance of these Terms on your own behalf and on behalf of all passengers included in the booking.
- C) You must provide accurate and complete contact details, booking details, and payment information as reasonably required.
- D) You must be at least 18 years of age to make a booking, or if booking for a minor, ensure they are accompanied by a responsible adult.
4. Quotations & Invoices
- A) Quotations are valid for up to thirty (30) days from the date issued and are subject to vehicle availability.
- B) All prices are in Australian dollars (AUD) and inclusive of GST unless stated otherwise.
- C) An invoice will be issued confirming the agreed services and charges.
5. Deposits, Payments, Processing Fees & Refunds
- A) A deposit of $100, or such other amount specified at the time of booking or on the invoice, is required to secure the booking date.
- B) Full payment of the invoiced amount must be made prior to commencement of the Services unless otherwise agreed in writing.
- C) Charges may include booking fees, airport parking, tolls, government levies, tastings, meals, waiting time, extensions, or other agreed costs.
- D) On-the-Day Card Payments: Any additional payments made on the service day by credit or debit card will incur a 2.25% card processing fee, added to the total payable amount.
- E) Refunds: Where a refund is applicable, refunds will be processed in accordance with these Terms and Conditions.
- F) Refund Processing Fee: A 2.25% service and processing fee will be deducted from any refundable amount to cover payment gateway and administrative costs, except where a full refund is required under Australian Consumer Law.
- G) Refund Method: Refunds will be processed to the original payment method only. Cash refunds are permitted only where the original booking was paid in cash. Refunds will not be made to any other account or payment method.
6. Cash Payments
- A) Cash payments are accepted only where approved by the Service Provider.
- B) Cash payments must be made in exact change.
- C) Receipts will be issued for all cash transactions.
7. Capacity & Luggage
- A) Vehicles must not exceed their legal seating or luggage capacity.
- B) It is the Client’s responsibility to ensure passengers and luggage fit within the booked vehicle.
- C) Excess luggage may result in refusal of service without refund.
8. Waiting Time (Non-Airport Services)
- A) A complimentary waiting period of fifteen (15) minutes applies to all non-airport bookings.
- B) Any waiting beyond the complimentary period is charged at $80 per hour or part thereof.
9. Airport Transfers – Waiting Time
- A) Flight arrival times are monitored, and waiting time commences from the actual aircraft landing time.
- B) Complimentary waiting includes thirty (30) minutes for domestic flights and sixty (60) minutes for international flights.
- C) Any additional waiting beyond the complimentary airport allowance is charged at $80 per hour or part thereof.
10. Time Extensions
- A) Any request to extend the service duration will be charged in hourly blocks or part thereof, with a minimum charge of one (1) hour.
- B) Extension charges are payable immediately and subject to applicable processing fees.
11. Amendments & Last-Minute Changes
- A) Any changes to booking details, including dates, times, routes, pickup or drop-off locations, are subject to availability and approval.
- B) Changes requested within twenty-four (24) hours of the scheduled service time may incur additional administrative or rescheduling charges.
- C) Chauffeurs are not authorised to alter bookings without management approval.
12. Cancellations & No Shows
- A) Cancellation fees apply as follows:
- More than 48 hours’ notice: no cancellation fee (processing fees still apply)
- 24–48 hours’ notice: 50% of booking value
- 12–24 hours’ notice: 75% of booking value
- Less than 12 hours’ notice, driver en route, or failure to appear: 100% of booking value
- B) Wedding bookings cancelled within one (1) month of the service date will forfeit any deposit paid.
- C) Failure to appear at the agreed pickup time and location without contact within fifteen (15) minutes constitutes a No Show.
13. Vehicle Allocation
- A) Vehicle type is subject to availability.
- B) Where required, a suitable alternative vehicle may be provided at no additional cost above the quoted price.
- C) The Service Provider may, where required, use suitably licensed and insured subcontractors to perform the Services.
14. Conduct, Damage & Cleaning
- A) Seat belts must be worn at all times.
- B) Smoking and consumption of food are not permitted in vehicles unless approved in writing.
- C) The Client is responsible for the conduct of all passengers and any damage caused.
- D) A minimum cleaning fee of $295 applies for excessive mess, spillage, or damage, where reasonably incurred, with higher charges where required.
15. Chargebacks & Disputes
- A) In the event of a payment dispute or chargeback, the Client agrees to first contact the Service Provider to attempt resolution within a reasonable timeframe.
- B) The Service Provider may provide booking records, invoices, GPS logs, and communications to payment providers to contest disputes.
- C) Where a chargeback is resolved in favour of the Service Provider, the Client agrees to reimburse any reasonable fees or costs incurred.
16. Lost Property
- A) The Service Provider is not responsible for lost or damaged items but will make reasonable efforts to return property where practicable.
17. Liability & Consumer Law
- A) Services are provided on a best-endeavours basis.
- B) Nothing in these Terms limits rights under the Australian Consumer Law.
- C) To the maximum extent permitted by law, liability is limited to resupplying the services or refunding the cost paid.
18. Privacy
- A) Personal information is handled in accordance with Australian Privacy Principles and our Privacy Policy.
19. Governing Law
- A) These Terms are governed by the laws of South Australia, and the courts of South Australia have exclusive jurisdiction.
20. Policy Updates
- A) These Terms may be updated from time to time and the latest version will apply.